Welcome to Appointa, your ultimate WordPress booking plugin for appointments.
Appointa, and this website are owned and operated by Rightontime Solutions Inc., based in Romania (ROTS).
Appointa is a WordPress plugin released under the GPLv.2 license and the use of such software is governed by the GPLv.2 license.
By subscribing to any of our plans, you’re entering into a binding agreement with Appointa (Service and Website). This agreement is subject to our Terms of Use (TOU), Privacy Policy, and Cookie Policy, including any supplemental terms associated with our service. We encourage you to carefully review all information provided on our website to ensure a complete understanding of our offerings.
Upon completing your purchase, you’ll receive:
Through your dashboard, you can effortlessly download and integrate Appointa, utilize our full range of features, and manage your subscription preferences, including cancellation if needed.
If any aspect of our Terms of Use doesn’t align with your expectations, we kindly ask you to discontinue use of Appointa and our website immediately. For any questions or concerns, please don’t hesitate to reach out to our dedicated support team at support@appointa.store
1.DEFINITIONS
“Agreement”: The contract comprising these Terms of Use (as amended from time to time), Privacy Policy, Cookie Policy, Price Plan, and any supplemental terms that accompany the Service and any terms linked in this document.
“Appointa” or “Software”: The appointments booking plugin for WordPress, including its updates, upgrades, enhancements, modifications, extensions, and new features, now existing or later developed, released under GPLv2 license, unless explicitly stated otherwise on the download page or in the attached License.txt file.
“Content”: All ROTS’s features and technical resources available to Users, including but not limited to information, data, text, photographs, videos, audio clips, software, scripts, graphics, and interactive features generated, provided, or made accessible on or through the Website.
“Enterprise”: A User which is a legal entity.
“Intellectual Property Rights”: Any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property right, and all similar or equivalent rights or forms of protection, in any part of the world.
“Party” or “Parties”: ROTS and/or User.
“Price Plan”: The description of Services for each subscription level, available on our website. Price Plans differ in terms of the number of domains on which you can use the license, the scope of the Service, and/or available features. ROTS reserves the right to determine which features are included in each Price Plan and in upgrades.
“Privacy Policy”: ROTS’s personal data protection policy available on our website.
“Service”: The User support service and/or any updates and upgrades of the Software during the subscription period in accordance with the chosen Price Plan, unless agreed otherwise.
“User”, “You” or “you”: A user who installs a full copy of the Software and subscribes to the Service.
“We” or “us”: Referring to ROTS.
“Website”: Individually or collectively, the websites associated with Appointa.
By using Appointa, you acknowledge that you have read and understood these definitions as part of the overall Agreement. If you have any questions about these terms, please contact ROTS support for clarification.
2. WHO CAN USE OUR SERVICE?
Age and Legal Capacity: The Service is intended for users with full legal capacity. You must be of legal age in your jurisdiction (typically 18 years old) to use the Service. By using the Service, you confirm that you meet this age requirement. If you’re underage, please cease using the Service immediately.
Consumer Protection Notice: If you’re using our Service as an individual for non-commercial purposes and wish to invoke consumer protection rights, you must notify ROTS (Appointa’s owner) before using the Service or subscribing to any plan. Failure to do so may result in the inability to claim consumer rights, including the right to withdraw from the Agreement.
Individual Users: For individual users accessing the Service, browsing the website, or using the Software, this Agreement is between you and ROTS.
Enterprise Users: If you’re entering this Agreement on behalf of an Enterprise, you warrant that:
Corporate Email Domains: If you subscribe using an email address with a corporate domain, you’ll be considered a representative of that Enterprise. In this case, “User” or “You” in these TOU refers to the Enterprise. The Enterprise acknowledges that anyone accessing its account is assumed to be authorized to act on its behalf, and the Enterprise remains liable for all related actions.
Joint Responsibility: In cases where an individual subscribes on behalf of an Enterprise, both the individual and the Enterprise are jointly responsible for the use of ROTS’s Service and Software.
Personal Email Subscriptions: If you subscribe with a personal email address and have no formal affiliation with an Enterprise, you’ll be considered the User, not an Enterprise.
By using our Service, you agree to these terms and confirm your eligibility to enter into this Agreement. If you have any questions about your status or eligibility, please contact ROTS support for clarification.
3. CONSENTING TO THE AGREEMENT AND THE SERVICE
3.1 ACCEPTING THE AGREEMENT
You agree to be bound by this Agreement when:
Your Responsibility – Before subscribing, it’s your responsibility to:
We strive to provide comprehensive information, but it’s crucial that you take the time to understand our offerings fully before committing to a subscription. If you have any questions or need clarification, please don’t hesitate to contact our support team.
By proceeding with the use of our Website or Service, you acknowledge that you have read, understood, and agreed to these terms.
3.2 SERVICE DETAILS
Access to Service: Upon successful payment through Stripe for your chosen plan, you’ll receive:
These credentials authenticate your account and ensure timely service delivery while preventing abuse.
Service Availability: We’ll provide the Service as outlined in your chosen plan and this Agreement. Features may vary between plans.
Support and Maintenance:
Service Satisfaction: If you’re dissatisfied with the Agreement or Service, your sole remedy is to terminate your subscription and discontinue use.
Updates and Upgrades:
Post-Subscription: If you don’t renew your subscription:
By subscribing to our Service, you agree to these terms. Remember, your subscription and payments are managed through Stripe, ensuring a secure and streamlined process.
4.UPDATES TO OUR AGREEMENT
At ROTS, we strive to continuously improve our services, which may occasionally require updates to our Terms of Use or other parts of our Agreement. Here’s how we manage these changes:
We value transparency and aim to make this process as clear as possible. If you have any questions about changes to our Agreement, please don’t hesitate to contact our support team.
5.INTELLECTUAL PROPERTY RIGHTS
Open Source Software: Our core software and its upgrades are open source, licensed under GPLv2. You must comply with this license, which can be found here.
Under this license and our Agreement, you may not:
Proprietary Content: All other aspects of our Service, including documentation, developer materials, and Website content (e.g., source code, copy, graphics, design, databases, logos, domain names, trademarks) are protected by ROTS’s Intellectual Property Rights.
User Rights:
Unauthorized Use: Any unauthorized use of our content is considered an infringement of Intellectual Property Rights. ROTS’s will take legal action to protect these rights.
License Grant: For Individual Users: ROTS grants you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal purposes, in accordance with this Agreement and website instructions.
For Enterprise Users: ROTS grants a limited, non-exclusive, non-transferable, revocable license to access and use the Service for internal business purposes, in accordance with this Agreement and website instructions.
ROTS reserves all Intellectual Property Rights not expressly granted in this Agreement.
6.PAYMENT
6.1 PAYMENT PROCESSING
By subscribing to our Service or authorizing someone else to do so on your behalf, you agree to and accept responsibility for payments under your chosen plan.
Payment Processing: We use Stripe, a trusted third-party payment processor, to handle all transactions securely:
Stripe, Inc.
510 Townsend Street
San Francisco, CA 94103, USA
ROTS’s Role: ROTS is not directly involved in processing your payment and is not liable for any issues related to payment processing.
Your Responsibility:
Security: Stripe uses industry-standard security measures to protect your payment information. We do not store your full credit card details on our servers.
Recurring Payments: If you’ve selected a subscription plan, you authorize Stripe to charge your payment method on a recurring basis until you cancel your subscription or we terminate it.
For any questions about billing or payments, please contact our customer support team, and we’ll be happy to assist you or direct you to the appropriate Stripe resources.
Maintaining Accurate Billing Information:
Recurring Payments:
Payment Declines:
Taxes and Fees:
VAT Exemption for Enterprises:
Refund Policy:
Service Usage and Refunds:
By using our Service, you agree to these billing terms and authorize ROTS to charge your payment method through Stripe in accordance with your chosen plan and these terms.
6.2 CUSTOMER-FRIENDLY REFUND POLICY
At ROTS, our top priority is your satisfaction and building a lasting relationship with you. We’re confident in the quality of our service, but we understand that sometimes things don’t work out as expected. That’s why we’ve implemented a straightforward, customer-friendly refund policy.
New Subscribers: We offer a 14-day “no questions asked” refund period for all new subscriptions. If you’re not completely satisfied with our service within the first 14 days, you can request a full refund, no explanations necessary.
Please Note:
Your Feedback Matters: If you do decide to request a refund, we kindly ask for your feedback. Your insights are invaluable to us as we continuously strive to improve our service. Your comments help us enhance Appointa with each update, ensuring we meet and exceed our users’ expectations.
We’re here to support you throughout your journey with Appointa. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team.
7. ACCEPTABLE USE POLICY
To ensure a positive experience for all users, please adhere to the following guidelines when using our Service:
Please note that this list is not exhaustive, and Appointa reserves the right to determine what constitutes acceptable use. We may take appropriate action against any user found to be in violation of these guidelines.
8.DISCLAIMER OF WARRANTIES
By using our Service, you acknowledge and accept that you do so at your own risk. We provide the Service on an “as is” and “as available” basis.
ROTS makes no warranties or guarantees regarding the Website, Service, or Software beyond those explicitly stated in this agreement. To the maximum extent permitted by law, we disclaim all implied warranties, including those related to merchantability, fitness for a particular purpose, and non-infringement.
We also disclaim any warranties that may arise from course of dealing, usage, or trade practice. You understand and agree that your expectations regarding the Service may not always be met.
As a user, you bear full responsibility for any consequences or damages you may experience while using the Service. Please note that any verbal or written information provided by ROTS or its representatives does not constitute a warranty or expand our obligations beyond what is explicitly stated in this agreement.
While we strive to provide the best possible experience, Appointa cannot guarantee:
Appointa and our partners make no claims regarding the absolute suitability, reliability, availability, continuity, timeliness, or accuracy of the Service and its associated software.
We reserve the right, though not the obligation, to take the following actions at any time:
In such cases, we will make reasonable efforts to provide timely notice to our users about any significant interruptions or alterations to the Service.
9. LIMITATION AND EXCLUSION OF LIABILITY
To the maximum extent permitted by applicable law, ROTS’s, its suppliers, employees, and representatives are not liable for:
(1) any losses resulting from use or inability to use the Service;
(2) consequences of software implementation or modification not performed by ROTS;
(3) failure to apply available updates, service packs, fixes, or upgrades that could have prevented harm; or
(4) unauthorized access to your account.
To the maximum extent permitted by law, Appointa.store, its suppliers, employees, and representatives are not liable for any indirect, punitive, incidental, special, or consequential damages (including, but not limited to, damages for loss of use, data, profits, or business interruption) arising from or related to:
If any of the above limitations are unenforceable, or if ROTS’s liability is established, ROTS’s total liability to any User for any claim arising from this Agreement, the Software, or the Service is limited to the amount paid by that User in the twelve months preceding notice of the claim.
This limitation of liability reflects a reasonable allocation of risk and is a fundamental aspect of our agreement. You understand that the Service and Software would not be provided without these limitations.
Some jurisdictions do not allow limitations of liability, so some or all of the above limitations may not apply to you. If any portion of these limitations is deemed invalid, the remaining portions remain in effect.
This section does not limit liability for:
(a) ROTS’s willful breach of contract; or
(b) death or personal injury caused by a defective product.
Neither party is liable for breach of contract caused by unforeseen circumstances beyond its reasonable control, such as force majeure events (including, but not limited to, natural disasters, government actions, war, civil unrest, acts of terrorism, strikes, significant cyberattacks, third-party hosting failures, or internet outages). This does not affect statutory limitations of liability and does not excuse payment of any fees.
10.TERMINATION
This Agreement shall continue until either:
10.1 TERMINATION BY USER
You may terminate this Agreement by canceling your subscription through your account or by contacting support@appointa.store.
Cancellation before the end of your subscription term does not entitle you to a refund, except as stated in Section 6.2.
Cancellations after your renewal date will not be refunded. Your cancellation is effective at the end of your current subscription term (unless access is suspended or terminated under this Agreement or applicable law), and you may continue using the Service until then.
For recurring payment plans, we will cease charging upon notification of cancellation or non-renewal. Until cancellation, we may continue to charge your payment information on file (unless otherwise required by law).
10.2 TERMINATION BY ROTS
ROTS may terminate this Agreement immediately if you fail to pay fees when due.
ROTS may also terminate your access to the Service, with or without notice, if you violate this Agreement, infringe on ROTS’s or any third party’s rights, or engage in inappropriate conduct (including, but not limited to, criminal or fraudulent activities, or intellectual property infringement).
ROTS may terminate this Agreement at its sole discretion, at any time, for any reason, providing notice to the email address on file. If termination occurs before the end of your subscription term, a pro-rated refund will be issued.
ROTS is not liable for damages resulting from termination or suspension of your Service access.
10.3 TERMINATION SURVIVAL
The following provisions will survive termination of this Agreement:
11. SEVERABILITY
If any provision of this Agreement is found invalid by any court or arbitration having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. If any provision of this Agreement violates any mandatory rule of the applicable law and proves to be void as a result thereof, such provision shall, for those specific circumstances and only in that particular respect in which it is void, be deemed to have been amended to comply with the law. Any such amendment shall be confined to the minimum necessary to make the provision valid and shall retain as much of its original ambit and meaning as possible.
12.NOTICES
Notices to ROTS should be sent to support@appointa.store or the address in Section 1 (Definitions).
ROTS may notify users via the email address associated with their account, through a notification on the account, or (exceptionally) by mail to the address provided in the Workspace Owner’s details.
Notices are deemed received:
13.WAIVER AND ASSIGNMENT
Our failure to enforce any provision of this Agreement does not constitute a waiver of that provision. ROTS may assign this Agreement at its discretion. You may not assign this Agreement or any of your rights or obligations under it without our prior written consent. Any unauthorized assignment is void.
14.THIRD-PARTY LINKS
ROTS may contain links to websites operated by third parties. We are not responsible for the content, availability, or practices of these external sites, including their privacy policies and terms of use. Inclusion of a link does not constitute an endorsement of the linked site or its offerings. Use of any linked site is at your own risk.
Placing links to third-party websites on the Website does not in any way imply that ROTS recommends or approves services or products offered through such websites.
15. INDEMNIFICATION
By using our Service, you agree to indemnify and hold ROTS harmless from any claims, losses, liabilities, demands, or expenses (including reasonable attorneys’ fees) made by any third party arising from or related to your use of our scheduling service. This indemnification includes, but is not limited to:
This indemnification clause is designed to protect ROTS from legal actions or expenses resulting from your use of our service. It ensures that you take responsibility for your actions and any potential misuse of our platform.
By continuing to use Appointa, you acknowledge and accept these indemnification terms. If you have any concerns about these provisions or how they might apply to your specific use case, please consult with a legal professional or contact our support team for clarification.
16. GOVERNING LAW; DISPUTE RESOLUTION
This Agreement and any matter or dispute arising out of or related to the subject matter of the Agreement shall be governed, construed, and enforced in accordance with the Laws of Romania, without regard to its conflict of laws rules. Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.
This Agreement, and any matters or disputes arising from or related to the use of Appointa, shall be governed by and interpreted in accordance with the laws of Romania. This choice of law applies without regard to principles of conflicts of laws.
Key points:
By using Appointa, you agree to submit to the personal and exclusive jurisdiction of the courts in Romania. This provision ensures consistency and predictability in the legal framework governing our service.
If you have any questions about the legal implications of this Agreement or how it might affect your use of Appointa, we encourage you to seek independent legal advice or contact our legal team for clarification.
Mindful of the high cost of arbitration, you and ROTS agree to the following dispute resolution procedure: in the event of any controversy, claim, action, or dispute arising out of or related to: (i) the Website; (ii) this Agreement; (iii) the Service; (iv) the breach, enforcement, interpretation, or validity of this Agreement; or (v) any other dispute between you and ROTS (“Dispute“), the Party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other Party (by first-class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving Party 30 days in which to respond to or settle the Dispute (“Mandatory negotiations“).
Notice shall be sent:
(1) if to ROTS at the address of ROTS registered seat.
(2) if to you at: your last-used email address in your account information or (exceptionally) the address in your account information or the address of the registered seat of the company (for an Enterprise).
Both you and ROTS agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any arbitration or filing any claim against the other Party.
Failing to resolve the dispute via Mandatory negotiations, all disputes arising out of or in connection with the Agreement shall be finally settled by arbitration organized in accordance with the Rules of the Belgrade Arbitration Center (the Belgrade Rules). The number of arbitrators shall be one. The place of arbitration shall be Belgrade. The language to be used in the arbitral proceedings shall be English.
If the above agreement, with respect to arbitration, proves to be void or unenforceable, all disputes to which it was intended to apply shall be subject to the exclusive jurisdiction of the competent court in Belgrade, Serbia. In such a case, the Mandatory negotiations clause remains applicable as a precondition to initiating court resolution of the dispute.
This clause shall survive termination of the Agreement.
Notwithstanding the provisions above, ROTS may, at its absolute discretion, assert and seek the protection of its Intellectual Property Rights anywhere in the world.
17.NO CLASS ACTION
In using Appointa, you agree to the following terms regarding dispute resolution, except where prohibited by law:
By using Appointa, you acknowledge and accept these dispute resolution terms. These provisions are designed to ensure fair, efficient, and individualized resolution of any potential conflicts while maintaining the quality and integrity of our service.
If you have any questions about these terms or how they might apply to you, please contact our legal team for clarification before continuing to use Appointa.
18.COMPREHENSIVE AGREEMENT
This Agreement, including any amendments and explicitly referenced documents, represents the complete understanding between the Parties regarding the use of our scheduling service. It supersedes all previous communications, agreements, and understandings, whether verbal or written, concerning the subject matter addressed herein.
In the event of any discrepancy between the provisions outlined in this Agreement and any information published on our website, marketing materials, or other communications, the terms set forth in this Agreement shall take precedence.
By using Appointa, you acknowledge that:
We strive for transparency and clarity in all our dealings. If you have any questions about this Agreement or its terms, please contact our support team for clarification before proceeding with your use of Appointa.