FAQ

Frequently Asked Questions

Everything you need to know about Appointa

Can I use Appointa for free?

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Yes, Appointa offers a free version with basic features. You can book unlimited appointments, unlimited staff/services, but features like online payments and group appointments are only available with the premium version.

Why don't style changes appear on the front-end?

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You need to clear your browser cache after applying new styles in the "Integration" section for changes to be visible.

Why are my emails not being sent?

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Contact your hosting provider and ask if they're blocking SMTP.

What's included in the free plan?

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Free plan includes scheduling, time slot management, staff management, services and service categories management, email notifications, on site payments.

What payment gateways does Appointa support?

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Appointa supports Paypal and Stripe payments. The free version doesn't include payment processing.

Is training required for Appointa?

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No, Appointa is intuitive and requires no training. Setup takes only a few minutes.

Is there a setup fee?

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No setup fee for self-setup. Professional setup service is available for $499 USD if you prefer assistance.

Is there a free trial?

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Yes, you can use the free version of Appointa.

Is Appointa really free?

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Yes, you can get a free version of Appointa unlimited services, staff members, clients, appointments and email alerts.

How quickly can I set up Appointa?

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Most users complete the setup in under 5 minutes from installing the plugin to configuring your first service and staff member.

How many staff members can I have?

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There is no limit to how many staff members you can add to Appointa.

How far in advance can clients book?

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At this point there is no limit to how far in advance clients can book an appointment.

How do I reduce no-shows?

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Use automated reminders (email), require prepayment (with the premium version), implement cancellation policies, and charge no-show fees.

How do I get support?

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Email: support@appointa.store, Whatsapp: +40 750 774 874

How do I add a booking form to my website?

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The plugin provides a simple shortcode system. Simply go to your page or post and insert the desired shortcode.

How do I activate my Appointa license?

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You need to have both Appointa and Appointa Premium installed. To activate your Appointa license you will need to get the license key for your Appointa account and add it to your instalation.

Does Appointa work on mobile?

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Yes, Appointa is built with a responsive design. It was tested on phones and tablets with both Android and Apple devices and on the most popular browsers.

Does Appointa support email notifications?

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Yes, Appointa supports automated email notifications in the free version.

Do I need coding skills to use Appointa?

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Not at all! Appointa is designed for non-technical users. Everything can be configured through our intuitive design.

Can I sync Appointa with Google Calendar?

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Users can add appointments to their preferred calendar using automatically generated ICS files.

Can I customize the booking form to match my brand?

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You can customize colors, fonts, logos. The booking form will seamlessly match your website's design.

Can I customize the booking form appearance?

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Yes, you can customize every element of the booking form for a perfect integration with your existing design.

Can I customize email notifications?

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Appointa provides numerous customization options tailored to the specific events that trigger emails. You have full control over the email content and can personalize messages using a variety of predefined variables.

Can I add booking to my existing website?

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Yes, all you need to do is add the appointa booking form shortcode in your existing website. With the powerfull customization tool you can integrate the reservation form seamlessly.

Can I accept online payments?

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Yes, Appointa supports PayPal and Stripe.

Can customers book appointments on mobile devices?

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Yes! Appointa is fully responsive and optimized for mobile devices. Over 60% of bookings typically come from mobile users.

Can clients reschedule their own appointments?

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The premium version offers a customer panel where clients can reschedule or cancel their appointmnets.